Talk Sustainability

Ask for FSC docs, eco specs, or a wholesale quote — we reply within 24 hours

Factory Address

No. 88 Furniture Road, Houjie Town, Dongguan, Guangdong Province, China 523945

Email

sales@flatvora.com
info@flatvora.com

Phone

+86 769 8888 6666
Mon - Sat, 9:00 - 18:00 (GMT+8)

WhatsApp / WeChat

WhatsApp: +86 18651103527
WeChat: flatvora_sales

Ports

Shanghai Yangshan Port / Ningbo Port

Request a Wholesale Quote

Share product details and order volume — we reply within 24 hours with factory pricing.

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FAQ

Frequently Asked Questions

Find quick answers to common questions about our products and services.

What is your minimum order quantity (MOQ)?+
For stock models, our MOQ is 10 pieces. For custom designs, the MOQ is typically 50 pieces or one 20ft container. We are flexible and can discuss lower MOQ for trial orders.
What is your typical lead time?+
Stock items: 15–25 days for production. Custom orders: 30–45 days depending on complexity. Urgent orders may be possible with a rush fee. We provide a detailed timeline after order confirmation.
Do you offer FOB, CIF, or DDP shipping?+
Yes, we support all major Incoterms. FOB Shanghai Yangshan / Ningbo is our standard pricing from our Anhui factory. CIF and DDP are available on request. We can also work with your freight forwarder.
Can I customize materials, colors, and sizes?+
Absolutely. We specialize in handwoven storage customization: E0/E1/CARB P2 seagrass, willow, or cotton rope cores, weave color and patterns (oak, walnut, cherry grain), weave finishing, hardware, dimensions, and OEM branding.
Do you provide samples?+
Yes — natural fiber finish swatches, board samples, and product samples are available. Sample and shipping fees may apply but can be credited against your first bulk order.
What payment terms do you accept?+
We accept T/T (30% deposit, 70% balance before shipment), L/C at sight, and Western Union for sample payments. New customers may also use Alibaba Trade Assurance.
Do you offer warranty on your products?+
Yes, we offer a 1-year warranty against manufacturing defects, plus replacement parts and after-sales support. Our QC team performs multiple inspection checks before shipment.
Can you ship to my country?+
Yes. We ship worldwide to 50+ countries including the USA, UK, Germany, France, Australia, Canada, and the UAE. We prepare export documentation and work with trusted logistics partners.
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